BalikbayanBoxNow gift boxes can be ordered from select countries, including the United States, Canada, Saudi Arabia, the UAE, Australia, Japan, the UK, the Philippines, New Zealand, and the EU.

Customers in these countries can shop with confidence, knowing they’ll receive reliable service, secure payment processing, and dependable delivery—so every gift box arrives safely and with care.

For now, our service is focused exclusively on delivering to the Philippines, so we can ensure every gift box arrives safely, securely, and filled with care for your loved ones.

At this time, you cannot add or change items. All items in our gift boxes have been carefully selected and pre-packed to ensure quality, variety, and a delightful unboxing experience.

Your carefully packed box is on its way to your loved ones in the Philippines, bringing joy, care, and a piece of home. Most boxes arrive within about a week. In rural areas or during severe weather, delivery may take a little longer. For remote locations where delivery vehicles can’t reach, recipients can conveniently pick up their box at the nearest shipping center.

Yes! Shipping is free, and every BalikbayanBoxNow gift box comes with a guaranteed delivery—so your loved ones receive it safely and in about a week.

Your peace of mind comes first. Every BalikbayanBoxNow gift box is fully guaranteed against loss. If your order is confirmed lost by our third-party carrier, we’ll either replace it at no additional cost or issue a full refund—whichever you prefer. Shop with confidence knowing your gift will arrive, and if it doesn’t, we’ll make it right. No stress. No hassle.

BalikbayanBoxNow stands behind every order. If an item arrives damaged beyond use or repair, we provide an itemized refund when the issue is reported within 7 days of delivery.

Because our boxes contain perishable, personal care, and household items, we do not accept returns of unopened products. For any concerns, please contact our support team and include photos so we can resolve the issue quickly.

At this time, we do not accept returns, as our boxes contain perishable foods, personal care items, and household products.

Our company is based in the United States, so all product prices are set in U.S. dollars (USD). When you shop from another country, your bank or payment provider converts the USD price into your local currency (AUD, CAD, JPY, PHP, SAR, AED, GBP, NZD, or EUR) using the current exchange rate.

Exchange rates fluctuate daily due to global market conditions. This means the amount you see or pay in your local currency may change even if the USD price stays the same. If your currency weakens against the U.S. dollar, the price may be higher; if it strengthens, the price may be lower.

Any differences are not additional fees from us—they reflect real-time currency conversion by your bank or payment provider. Some providers may also charge a small conversion or international transaction fee, which is set by them, not by our company.

The charge for your gift box purchase will appear as "BALIKBAYAN BOX NOW" on your statement.

No matter which country or currency of purchase, your order confirmation email will display the amount in Philippine Pesos (PHP). This is because your gift box is being shipped to the Philippines, and all recipient-side pricing is shown in the local currency for clarity

What is a deconsolidator?
A deconsolidator is a company that receives multiple balikbayan boxes sent to the Philippines, sorts them by recipient or destination, and then redistributes individual boxes to each recipient. This process often involves handling by third parties, which can lead to delays, customs issues, or mishandling.

How is your service different from traditional deconsolidators?

Our method removes the need for deconsolidation. Each order is shipped directly as a single package. We oversee every step —from inventory management to packaging and final delivery, guaranteed.

Yes. We offer corporate and bulk gift box orders for teams and organizations. To get started, please contact our support team for assistance. Corporate orders are subject to minimum order quantities, and all shipments must be delivered to the same corporate address. Limited customization is available, including select branding options with your company logo.

Because corporate orders require additional coordination, preparation, and customization, delivery timelines are longer than our standard one-week estimate for regular gift boxes. Our support team will provide a clear delivery schedule upfront so you can plan with confidence and peace of mind.